Reference

Legal Terms for Your Account

Our Legal page explains the account rules, data handling, cookie use, and payment-record checks that apply when you open and use a tiki77 account.

Indonesia access termsDANA record checksOVO account matchingQRIS payment logs
tiki77 Legal Terms for Your Account
HELP PATHS

Legal Help Through Local Channels

Legal questions need a clear path, not a generic inbox. We route account-term questions, data requests, payment-record checks, and access issues through support channels that can identify your account before discussing details.

Live Chat Use live chat from the lobby or Account > Help for legal questions tied to your account. Our team is available 09:00-23:00 WIB and may ask for your username before discussing records.
Email Desk Send account-term, cookie, or data-change requests by email when you need a written reply. Include your registered phone number and the payment rail involved, such as DANA, OVO, GoPay, or QRIS.
Account Page Open Account > Profile to check the name, phone number, and document status we use for legal matching. If something is wrong, contact us before starting any wallet action.
DATA CARE

How We Handle Legal Records

Legal records are handled around account identity, payment traceability, and access control. We keep the data needed to operate your account, answer support requests, check wallet records, and respond to valid legal…

Account Data

We collect the account details you enter during registration, including your username, phone number, and profile fields. These details are used to match legal requests and reduce account-control disputes.

Payment Records

DANA, OVO, GoPay, and QRIS references may be stored with wallet activity so we can trace a transaction question. We use those records for account matching, support checks, and legal response handling.

Cookies

Cookies help keep your session active, remember device state, and protect sign-in flow. You can manage browser cookies, but some account pages may ask you to sign in again after changes.

Security Steps

We may ask for profile confirmation before changing account data or discussing wallet history. This can include your registered phone number, username, recent QRIS reference, or Account > Profile status.

Record Retention

We retain account and payment records for operational needs, dispute handling, and legal-response duties. When records are no longer needed for those purposes, we aim to reduce or remove them safely.

Change Requests

You can ask us to correct profile data through live chat or email. We check the request against your account, recent device session, and payment trail before applying any change.

Questions About Legal Access

These answers cover the legal points you are likely to check before opening or using an account. They focus on eligibility, account data, cookies, payment records, and how to reach us when a legal or privacy question needs a direct reply. If your case involves an active wallet record, contact us with the payment reference ready.

Access depends on local law and is available only where local law permits. You are responsible for checking the rules that apply to your location before opening or using an account.

We ask for registration details needed to identify your account, such as username, phone number, and profile fields. We also connect wallet records to your account when you use DANA, OVO, GoPay, or QRIS.

Payment references help us confirm whether a wallet question belongs to your account. A QRIS code, DANA receipt, OVO reference, or GoPay record can support account matching without sharing unrelated account details.

Yes. Contact live chat or email with your username, registered phone number, and the field that needs correction. We verify the request through account records before changing legal or payment-linked details.

Cookies support sign-in, session state, and device recognition on mobile browsers. If you clear cookies, you may need to sign in again and repeat some Account > Profile checks.

Use live chat from Account > Help between 09:00-23:00 WIB, or send email for a written reply. Include your username and any DANA, OVO, GoPay, or QRIS reference involved.

Yes. If local law, access rules, or payment conditions change, we may adjust what parts of the service you can reach. Eligibility remains subject to local law where access is permitted.